How to Upgrade or Change Your Service Plan
If you are upgrading, downgrading, or changing your Mainstream service package, you must cancel your current plan before purchasing a new plan.
Purchasing a new package does not automatically cancel or replace your existing subscription.
Step 1: Cancel Your Current Plan
Before purchasing your new package:
-
Sign in to your Mainstream customer account.
-
Select Client Area.
-
Select the current plan you would like to cancel.
-
Select Process Cancellation.
-
When asked when you would like the cancellation to take effect, select End of Billing Cycle.
-
Submit your cancellation request.
Important: Select "End of Billing Cycle"
When changing packages, do not select Immediate Cancellation.
Select End of Billing Cycle so your current Mainstream service remains active for the remainder of the time you have already paid for.
Your current plan will then be scheduled to cancel at the end of its existing billing period and will not renew for another billing cycle.
Step 2: Purchase Your New Plan
Once you have scheduled your current plan for cancellation:
-
Select the new Mainstream package you would like to subscribe to.
-
Complete your order and payment.
-
Your new subscription will be issued a new Username and Password.
Please save the new login information, as your new package will have different login credentials from your previous service.
Important: Recurring Billing
Purchasing a new Mainstream package does not automatically cancel your previous package.
If your previous subscription is set up for recurring billing and you do not process a cancellation, the old subscription may continue to renew and you will continue to be billed for it, even though you have purchased a new package.
Example
If you currently have a 1-Month Plan and want to switch to a 3-Month Plan:
1-Month Plan → Process Cancellation → End of Billing Cycle → Purchase 3-Month Plan
Your 1-Month Plan will remain available through the end of the period you already paid for. It will then cancel instead of renewing again.
Your new 3-Month Plan will have its own Username and Password.
Please Remember
Changing plans requires two separate actions:
1. Cancel your existing plan and select "End of Billing Cycle."
2. Purchase the new plan you would like to use.
Simply purchasing another package does not cancel an existing recurring subscription.
Always make sure your previous package is scheduled for End of Billing Cycle cancellation when switching to a different Mainstream package. This prevents unwanted renewals or duplicate subscription charges.
